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Free Standard Shipping Across the Contiguous U.S.

Shipping policy

Shipping Origin and Destinations

GMOX Vision orders ship from U.S. warehouses. We currently deliver to residential and commercial street addresses within the 48 contiguous United States and Washington, D.C.

We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, other U.S. territories, international destinations, P.O. boxes, or APO, FPO, and DPO military addresses.

Free Standard Shipping

Standard shipping is free, with a shipping charge of $0 and no minimum purchase requirement, for eligible orders delivered within our service area.

Paid expedited shipping is available only when an eligible option, its price, and the applicable delivery estimate are shown at checkout. Not every product or address qualifies. Products containing batteries may have carrier or transport restrictions. We do not promise expedited service if it is not offered for your order at checkout.

Processing and Delivery Estimates

Orders are normally processed and handed to the shipping carrier within 0–2 business days. Same-day dispatch depends on the order time and warehouse availability.

Standard shipping normally takes 3–5 business days after the carrier receives the package. Estimated total delivery time is 3–7 business days, including order processing and transit.

Processing and transit business days are Monday through Friday, excluding U.S. federal holidays. Orders received after the applicable daily order cutoff, on weekends, or on holidays begin processing on the next business day. These circumstances may extend the estimated arrival date.

Delivery times are estimates, not guarantees. Weather, carrier disruptions, holidays, and address issues may cause delays.

If we cannot ship within the applicable promised timeframe, we will notify you and provide any required option to agree to a delay or cancel for a refund. Your rights under applicable law are not affected by these delivery estimates.

Tracking and Multiple Packages

We send shipment and tracking information to the email address associated with your order. You can also use our Track Order page. Tracking may take 24–48 hours after shipment to show an initial carrier scan.

An order may be fulfilled in more than one parcel. We will provide the available tracking information for separate shipments; packages may arrive on different days. Splitting an order does not add a standard shipping fee to an order that qualified for free standard shipping.

Address Changes and Undeliverable Orders

Check your address carefully before ordering. Email support@gmoxvision.com promptly if a correction is needed. We cannot guarantee a change after processing or shipment has begun.

If a shipment is returned because of an incorrect customer-provided address, refusal, or failure to collect it, we will contact you about the available options. Actual, reasonable carrier return or reshipping costs attributable to that issue may apply where permitted by law. We will explain any charge or proposed deduction before resolving the order. This does not authorize an undisclosed deduction of the original free standard shipping cost, and customers are not responsible for costs caused by our error.

Missing, Damaged, or Incorrect Deliveries

If tracking shows delivery but the parcel is missing, check the delivery location and with household members or building staff, then contact support@gmoxvision.com promptly. We will review available tracking and delivery evidence and help investigate with the carrier. A delivered tracking scan does not automatically end our review or determine your legal rights.

If your order arrives damaged, incomplete, or incorrect, keep available packaging, labels, and contents and contact us with your order number and relevant photos or a short video. We will assess the issue and explain the resolution under our Return, Refund & Exchange Policy. Early reporting helps investigation but does not shorten the published return or warranty period.

Contact

Shipping and order support: support@gmoxvision.com. Telephone: +1 (424) 426-2956. We normally respond within one customer-support business day; human support operates Monday through Saturday, 10:00 AM–7:00 PM China Standard Time (UTC+8). Customer-support hours are separate from U.S. shipping business days.

Business operator: IKECAM TECHNOLOGY LIMITED. Business address: UnitD18,3/F,Wong King Industrial Building,No.2 Tai Yau Street,Kowloon. This is not a return address; obtain authorization before returning a product.