Contact information

GMOX Vision is an online camera and monitoring-products store operated by IKECAM TECHNOLOGY LIMITED. Our website is https://gmoxvision.com. Orders ship from U.S. warehouses; our operating entity is based in Hong Kong.

Customer Support

For order questions, delivery assistance, returns, refunds, exchanges, warranty claims, product setup, and troubleshooting, email support@gmoxvision.com. Telephone: +1 (424) 426-2956.

For general, business, privacy, and website inquiries, email contact@gmoxvision.com. Product and setup resources are available through our Support Center.

Support Hours and Response Time

Our human support team is available Monday through Saturday, 10:00 AM–7:00 PM China Standard Time (UTC+8). AI chat assistance is available 24/7; returns, refunds, and warranty arrangements are confirmed by our support team.

We normally respond within one customer-support business day. Messages received outside human support hours are handled during the next available support period. Sunday is not a human-support business day.

For U.S. Pacific Time, human-support shifts begin Sunday through Friday at 7:00 PM and end at 4:00 AM the following day during Pacific Daylight Time (UTC−7). During Pacific Standard Time (UTC−8), shifts begin Sunday through Friday at 6:00 PM and end at 3:00 AM the following day. The China Standard Time schedule is the reference schedule.

Business Address and Returns

IKECAM TECHNOLOGY LIMITED. Business address: UnitD18,3/F,Wong King Industrial Building,No.2 Tai Yau Street,Kowloon.

This is our public business address, not a retail pickup location or the default return address. Before returning a product, email support@gmoxvision.com for the designated return address, instructions, and applicable shipping arrangement. Do not send a parcel without authorization.