SUPPORT
Contact
Questions about a product, setup or an order? Send us a message and include your order number when available.
We're here to help.
General & business inquiries
contact@gmoxvision.comTelephone
+1 (424) 426-2956Store operator
GMOX Vision is operated by IKECAM TECHNOLOGY LIMITED.
UnitD18,3/F,Wong King Industrial Building,No.2 Tai Yau Street,KowloonBusiness contact address only; not a default return address or pickup location. Please contact support for authorization and the designated address before returning an item.
Support hours
Human support
Monday–Saturday, 10:00 AM–7:00 PM China Standard Time (UTC+8).
We normally respond within one customer-support business day. Human review is available during the hours above.
AI Chat Assistance is available 24/7. Human review is available during the hours above. Diagnosis and order or warranty resolution may take longer than the initial reply.
View U.S. Pacific hours
Daylight saving time (PDT, UTC−7)
Sunday–Friday, 7:00 PM–4:00 AM the following day.
Standard time (PST, UTC−8)
Sunday–Friday, 6:00 PM–3:00 AM the following day.
Each shift continues into the next calendar day. China Standard Time is the reference schedule.
Send us a message
Tell us how we can help. Fields marked * are required.
Looking for an order or setup guide?
Our support hub brings together model information, app guidance and the right next step.