Answers before, and after, you buy.

Choose a WiFi Hidden Camera for authorized indoor monitoring with a compatible WiFi connection, a 4G Security Camera for a location without WiFi, or a 4G Trail Camera for wildlife observation. Confirm the specific model's features, operating limits and connection requirements before ordering.

H10, S87 and S44 use cellular service, not WiFi. They require the original supplied SIM, supported coverage and an active data plan for remote connectivity. The WiFi camera uses a compatible WiFi network instead.

Only monitor locations and property where you are legally permitted to do so. Respect privacy, notice and recording-consent requirements. Do not use a camera for unlawful surveillance or where people reasonably expect privacy.

Read our Responsible Use guidance.

BT-HD20YX1JA-WIFI uses ESEE Cloud. H10 uses UCON. S87 and S44 use UBOX. Search the appropriate name in the Apple App Store or Google Play and verify it against your product instructions. These are third-party apps.

See the Support Center for model information and available documents.

The confirmed BT-HD20YX1JA-WIFI model supports up to 256GB. H10, S87 and S44 support up to 128GB. Memory cards are not included and must be purchased separately. Use a card compatible with the model and follow its instructions.

Visit the Support Center and match the document to your model. If a download is not available, contact us for model-specific guidance. The WiFi product specification sheet is not a full installation manual.

Send your order number, model, a short description and any relevant app error message to support@gmoxvision.com. We may ask for helpful photos or a short clip. Do not send passwords or unrelated private recordings. Contact us before removing a factory-installed SIM or using an unverified reset procedure.

No. Our confirmed 4G models must use the original supplied SIM. A separately purchased carrier SIM is not a supported replacement. Contact support before removing or replacing the original SIM.

The supplied U.S. service supports AT&T, T-Mobile and Verizon networks, subject to the model, service plan and local coverage. This does not mean three simultaneous connections or guaranteed signal at every location. Contact support if you need to check a particular model or installation area.

No. Cellular data connects a 4G camera for remote access. Cloud storage is an optional recording-storage service. A microSD card can provide compatible local storage, but it does not replace the cellular data needed for remote connectivity or make that service free.

Check the current prices, terms and any trial offered for your device inside UCON or UBOX. Buy or renew the relevant service there. Prices and offers may vary; the camera purchase does not promise free ongoing data or cloud service. The app's service-support channel can help with subscription questions.

Our store uses Shopify Payments and PayPal. Available cards, wallets and other options are shown at checkout and can vary by order or device. Any applicable taxes and shipping charges are displayed before you pay.

Yes. Checkout uses neutral billing details, and outer packaging does not display sensitive product information. Normal carrier labels, addresses, and legally required shipping information still appear.

All products ship from U.S. warehouses. We currently serve eligible addresses in the 48 contiguous United States and Washington, D.C., with free standard shipping and no minimum order. We do not currently ship to Alaska, Hawaii, U.S. territories, international destinations, P.O. boxes or APO/FPO/DPO addresses.

Read the Shipping Policy for full conditions.

Allow approximately 2 U.S. business days for processing, followed by an estimated 3–8 business days for standard transit. These are separate periods, not a guaranteed total delivery time. U.S. business days are Monday–Friday, excluding U.S. federal holidays.

Use the tracking information in your shipping confirmation or visit Track Order. Tracking may take time to show the carrier's first scan. Contact support if tracking or delivery appears incorrect.

Contact support within 24 hours of placing the order to request cancellation. Requests are manually reviewed; cancellation is not guaranteed once processing or shipping has begun. See the Return, Refund & Exchange Policy.

Contact support within 30 calendar days of delivery with your order details, product and reason. Returns must meet the policy conditions and be authorized before shipment. For a change-of-mind return, you pay the return shipping cost. Do not use the Hong Kong business address as a default return address.

Read the complete Return, Refund & Exchange Policy.

It covers eligible defects in materials or workmanship under normal use for one year from delivery. Coverage includes the camera and original supplied hardware such as the rechargeable battery, solar panel, antenna, power or charging cable, and mounting hardware where included. Normal battery-capacity reduction and other stated exclusions apply.

microSD cards are not included with our cameras and are not covered. See the full 1-Year Limited Warranty.

We provide reasonable setup, app connection, storage configuration, and troubleshooting help for as long as you own your GMOX Vision product. It does not extend the one-year hardware warranty or include paid third-party services, replacement parts, data plans, or cloud subscriptions.

For a covered issue first reported within 30 days of original delivery, we pay authorized return shipping and standard replacement shipping within our service area. After day 30, you generally pay the return and we pay standard replacement shipping.

If an approved replacement arrives damaged, defective or incorrect, we cover authorized return and further standard replacement shipping once confirmed, even after the original 30 days. Full conditions and legal exceptions are in our Warranty.

We initiate approved refunds promptly. Posting is expected within up to 10 U.S. business days from approval, depending on the payment provider. This is not an extra 10-day merchant processing period. If more than 15 business days have passed after approval, contact support. Read the full refund policy for applicable conditions.

We normally respond within one customer-support business day. Human support operates Monday–Saturday, 10:00 AM–7:00 PM China Standard Time (UTC+8). AI Chat Assistance is available 24/7. A response is different from completing diagnosis or resolving a claim.

See Contact for U.S. Pacific Time equivalents.