BT-HD20YX1JA-WIFI
WiFiWiFi Hidden Camera
- App
- ESEE Cloud
- Resolution
- 1080p
- microSD
- Up to 256GB
Card not included
The available WiFi document is a product specification sheet, not a complete installation manual.
Request model-specific helpSUPPORT CENTER
Help starts here.
Find the right app, check your camera's storage options, and get lifetime technical support with setup and troubleshooting. Start with your model below, or contact our support team.
Start with your model
Your camera. Your app. Your documents.
Check the model on your product or order before choosing an app or document. Memory cards are sold separately. The capacities below apply only to these confirmed models.
H10
4G LTE4G box camera
- App
- UCON
- Resolution
- 2K
- microSD
- Up to 128GB
Card not included
Use the original supplied SIM. For installation, use the H10-specific English manual.
Request model-specific helpS87
4G LTECamouflage 4G dome camera
- App
- UBOX
- Resolution
- 2K
- microSD
- Up to 128GB
Card not included
Use the original supplied SIM. The S87 English manual applies to this model.
Request model-specific helpS44
4G LTEBlack / white 4G dome camera
- App
- UBOX
- Resolution
- 2K
- microSD
- Up to 128GB
Card not included
Contact support for S44-specific setup guidance. Do not use another model's manual as a substitute.
Request model-specific helpGetting started
A few checks make setup simpler.
Match your camera to its app
Search for ESEE Cloud, UCON or UBOX in the Apple App Store or Google Play, using the model information above. Verify the developer and version against your product instructions or their QR code before installing.
These are third-party camera apps, not apps developed by GMOX.
Choose compatible storage
Use a separately purchased compatible microSD card within the capacity listed for your model. Follow the model instructions for installation and any formatting steps.
Cloud storage is optional. Back up recordings you need before formatting or returning a device.
Check your connection
For 4G models, keep the original SIM installed, confirm the data plan is active and check coverage at the intended location. These 4G cameras do not use WiFi for their cellular connection.
If setup fails, note the model and the message shown in the app, then contact support. Do not guess reset procedures.
4G data and cloud storage are different services.
4G cameras need the supplied SIM and an active cellular data plan for remote connectivity. Using a microSD card does not make cellular access free. Cloud storage is optional and is separate from cellular data.
Purchase or renew the relevant plan inside your camera's app. Current prices, plan conditions and any device-specific trial are shown there; app support can assist with service questions. Network availability depends on the model, supplied service and coverage at the installation location.
Lifetime technical support.
Human support
Monday–Saturday, 10:00 AM–7:00 PM China Standard Time (UTC+8).
We normally respond within one customer-support business day. Human review is available during the hours above.
AI Chat Assistance is available 24/7. Human review is available during the hours above. Diagnosis and order or warranty resolution may take longer than the initial reply.
View U.S. Pacific hours
Daylight saving time (PDT, UTC−7)
Sunday–Friday, 7:00 PM–4:00 AM the following day.
Standard time (PST, UTC−8)
Sunday–Friday, 6:00 PM–3:00 AM the following day.
Each shift continues into the next calendar day. China Standard Time is the reference schedule.
Before you send a message
Include your order number, model and a brief explanation of the issue. Helpful photos or a short clip can be emailed to support@gmoxvision.com.
Please do not send passwords or unrelated private recordings. Contact support before returning an item or removing a factory-installed SIM.