Last Updated: September 1, 2026
Provider, Period, and Coverage
This limited warranty is provided by IKECAM TECHNOLOGY LIMITED, operating as GMOX Vision, to the original purchaser of a product bought directly from gmoxvision.com. It lasts for one year from the date you receive the product. It covers eligible defects in materials or workmanship that arise during normal use in accordance with the product instructions and stated operating conditions.
For an eligible manufacturing defect, coverage extends to the camera and the original hardware supplied with that model, including an included rechargeable battery, solar panel, antenna, power adapter or charging cable, and mounting hardware where applicable. A component is covered only when it was included with the purchased product and the issue is an eligible defect rather than normal wear, misuse, or damage.
The date you first contact us about the issue determines whether your claim was submitted within the warranty period. A timely claim does not expire merely because reasonable troubleshooting or inspection continues later. This one-year warranty is separate from our 30-day return period and does not extend the change-of-mind return window.
Contact Us Before Returning a Product
Email support@gmoxvision.com with your order number or other valid purchase evidence, the product model, a description of the issue, and relevant photos or a short video where helpful. We may ask for a serial number and reasonable information about installation or use to identify the product and assess the problem. Do not send passwords or unrelated private footage.
Our support team will review the information and may guide you through reasonable troubleshooting. Some issues require an authorized return for inspection. Submitting a claim does not automatically authorize a return, replacement, or refund. We assess coverage under this warranty and applicable law and explain the reason if a claim is not covered.
We normally respond within one customer-support business day. Human support operates Monday through Saturday, 10:00 AM–7:00 PM China Standard Time (UTC+8). Response time is separate from the time needed for diagnosis, inspection, or replacement fulfillment.
Available Resolutions
Once a covered defect is confirmed, we will arrange an appropriate resolution through technical assistance that resolves the defect, a replacement component, or a replacement product. If troubleshooting does not resolve a covered defect, we will proceed to an appropriate replacement or another available remedy.
We aim to replace the item with the same model. If that model is unavailable, we will discuss a product with comparable functionality and will not force you to accept a different model. A refurbished item will be supplied only after its condition is disclosed and you agree. If a suitable replacement cannot be provided, we will discuss a refund or another appropriate remedy consistent with applicable law. A refund is not the automatic outcome of every warranty claim.
Before you ship a return, we will confirm the return-send-by date, expected inspection timeframe, and any applicable shipping cost. We will confirm the replacement condition, availability, and estimated dispatch time when agreeing on the solution. No additional charge applies to a covered replacement itself.
Shipping Responsibilities
For a covered quality issue first reported within 30 days of the original delivery date, GMOX Vision pays the reasonable authorized return shipping cost and standard shipping of the approved replacement within our U.S. service area. We arrange either a prepaid label or advance agreement on the shipping method and reasonable cost to be reimbursed. Contact us before paying for return shipping.
For a covered claim first reported after day 30, including a claim during a replacement-warranty extension, you generally pay return shipping and GMOX Vision pays standard shipping of the approved replacement within the 48 contiguous United States or Washington, D.C. This rule is subject to the replacement-on-arrival exception below and any different allocation required by law.
If a replacement arrives damaged, defective on arrival, or is the wrong item, contact us promptly. Once confirmed, GMOX Vision covers the authorized return shipping and standard shipping of a further replacement within our service area, even if more than 30 days have passed since the original order was delivered.
Return Authorization and Data
If a return is needed, we will provide the designated return address and instructions. Do not return a product to the Hong Kong business address or an address on an original shipping label without authorization. Use secure packaging and a trackable shipping method, and retain the tracking information and receipt.
Before shipping, back up recordings you lawfully wish to keep and remove any separately purchased microSD card. Follow support instructions for account unlinking, deleting personal data, and including supplied accessories. Do not remove a factory-installed SIM card or erase fault evidence without first asking support. We will not ask for your app password.
What Is Not Covered
This limited warranty does not cover normal cosmetic wear or gradual battery-capacity reduction consistent with normal use; loss or theft; damage caused by accident, misuse, inappropriate power supplies, improper installation, liquid or weather exposure beyond the product rating, unauthorized modification, or repair; or damage caused by an accessory or operating condition outside the published requirements. An exclusion applies to the defect or damage caused by that condition, not automatically to an unrelated manufacturing defect.
microSD cards are not included with our cameras and are not covered by this hardware warranty. Cellular service, SIM or data plans, cloud subscriptions, third-party apps, local network performance, carrier coverage, and unsuitable or separately purchased storage are not themselves hardware defects. We will help identify the likely cause, while product hardware faults and failures to match the product description remain eligible for assessment.
If inspection indicates that an issue is not covered, we will explain why and discuss available options before charging for any additional service or return shipment. No paid work or additional charge will be imposed without your agreement.
Warranty on Replacements
A replacement product, accessory, or component provided under this warranty does not restart or extend the original one-year limited warranty period. It remains covered only for the remainder of the original warranty period, calculated from the date the original product was first received. Replacing a product, accessory, or component does not create a new one-year warranty period.
A warranty replacement does not create a new change-of-mind return window. If the product is fully refunded and the claim is resolved, this contractual warranty for that product ends without limiting rights that survive under applicable law.
Lifetime Technical Support
GMOX Vision provides technical support for the useful life of your GMOX Vision product at no additional support fee. This includes reasonable help with setup, app connection, storage configuration, and troubleshooting. Lifetime technical support does not extend the one-year hardware warranty, include paid third-party services or replacement parts, or guarantee compatibility with future third-party networks, apps, operating systems, or services.
Your Legal Rights and Contact
This is a limited contractual warranty in addition to rights and remedies available under applicable law. It does not exclude mandatory statutory protections or restrict rights that cannot lawfully be waived. You may have other rights that vary by jurisdiction.
Warranty and technical support: support@gmoxvision.com. General inquiries: contact@gmoxvision.com. Telephone: +1 (424) 426-2956.
Warranty provider: IKECAM TECHNOLOGY LIMITED, operating as GMOX Vision. Business address: UnitD18,3/F,Wong King Industrial Building,No.2 Tai Yau Street,Kowloon.